Shipping & Returns
We can currently ship to any address in the UK.
All our UK orders are shipped from our United Kingdom based warehouse so there won't be any import taxes.
We currently charge £2.99 for our standard delivery. Depending on your location, standard delivery may take between 10 -12 business days from when the order is processed because each order is made in small batches so that our products remain fresh with optimal therapeutic impact.
We currently do not offer an express delivery option
We do not currently ship outside of the UK, but if you have a specific request, please email firstname.lastname@example.org
Cancellation Of Your Order
Unfortunately, because we make each order specifically for the individual, it is impossible for us to cancel an order after it is placed.
Due to the small batch manufacturing process, and the fact that we make each order specifically for the individual, we are unable to accept returns.
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com and we will arrange it.
Most orders are delivered within 12 working days. If your order is taking longer and you believe your items may have been lost in transit, please notify us within 20 days of your order date. If our tracking system indicates they have not been delivered, or have been lost in transit, you will be eligible to apply for a refund or replacement.
If our tracking system indicates your items have been delivered safely we unfortunately cannot offer refunds or exchanges.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.